Monthly Archives: September 2012

Doing More With Less is As Easy As 1, 2, 3 (4 and 5)!

Paperwork

City and government budgets are tight as ever, and clerks are being asked to do more with less.  In fact, a recent survey suggests that “being asked to do more with less” is the biggest challenge for government workers today.

While we are still a few decades away from being able to clone worker-versions of ourselves like in the movie “Multiplicity”, clerks across the country are finding ways to do more with fewer resources.  So while the deliverables and expectations may continue to grow, clerks are getting more clever and efficient with their jobs.

Here are five things you can do to lighten the load at work, which will help improve efficiency and lighten your load. Read more >

Posted in Best Practices, City Clerk Cafe, Office Efficiency | Tagged , , , , | Leave a comment

Easy, Breezy Billing

YouTube Preview Image

How much time and money do you spend preparing and mailing customers’ utility bills each month? For most cities or special districts, the costs and amount of staff time required for monthly billing are significant.

Our Email Bills add-on module for Utility Billing gives you the ability to send bills directly to customers’ email addresses. This eliminates printing and postage costs, and reduces the amount of staff time needed to complete each billing cycle. Email Bills is easy to set up and customize, makes billing a breeze, and is considered an added value by many of your customers.

Another way you can save time and money each billing cycle is by using our ACH (Automated Clearing House) module for utility billing. Read more >

Posted in BMS Products, BMS Tech Tips, Utility Billing | Tagged , , | Leave a comment

Small Town Stories: Belleair, Florida

A Treasurer, who is a client of ours in Belleair, Florida, inspired this month’s small town story. After taking a look at Belleair and finding out more about its colorful history, we couldn’t help but make it into a small town story piece!

All that Belleair has to offer—yachting, horseback riding, golfing, tennis, and skeet shooting—was the exact reason why Henry B. Plant built a majestic hotel there in 1897. But it was the national craze for bicycling that really put Belleair (and the Belleview Hotel) on the map. Belleair became a cycling mecca during the Turn of the Century, hosting a six-day bicycle race and other national (and international) cycling events. Read more >

Posted in City Clerk Cafe, Customer Spotlight, Small Cities | Tagged , , | Leave a comment

Why Most Companies Lose 50% of Their Customers in Five Years

Did you know that the average company loses 50% of its customers over a 5-year period and only 10% of companies have an “excellent” service rating? (See Happy Camper info graphic below.) Black Mountain Software considers customer satisfaction so central to its way of doing business that these dismal statistics are hard for our team members to even wrap our heads around! Our customer retention and satisfaction scores are both excellent, but that doesn’t mean we’re sitting around in our easy chairs patting each other on the back. All of us here at Black Mountain Software are committed to working hard to continually improve. Read more >

Posted in Best Practices, BMS Partners, BMS Staff | Tagged , , , | Leave a comment

Aliteration, Not Literal: Combined and Compound Meters

Water MeterCombined meter and compound meter.  They sound alike, so they must be similar, right?  While these terms are sometimes (mistakenly) interchanged, the purpose of these meters drastically different. One regulates flow, while the other combines separate accounts to a single meter.  Do you know which is which?

A compound meter is used where high flow rates are necessary, but at times there are smaller rates of flow that still need to be accurately measured.

Compound meters have two measuring elements and a check valve to regulate flow between them. At high flow rates, water is normally diverted primarily or completely to the turbine-part of the meter. Read more >

Posted in Utility Billing | Tagged , , , , | Leave a comment

Stay Connected with Black Mountain Software

If you sign up for Black Mountain Software emails, about 4 times per year you will receive a special email designed for organizations like yours that are not already Black Mountain customers. We won’t clutter your inbox, and we will provide information relevant and helpful to you. And don’t worry, your email address is never sold or given out to third parties.

Select the Email Updates You'd Like to Receive:

Other Ways to Stay Connected:

Subscribe to the Blog Subscribe to City Clerk Cafe Connect with LinkedIn
Follow on Facebook Follow on Twitter Connect on Google+