Monthly Archives: October 2015

Small Town Stories: Joliet, MT


Shane Ridge Preserve

Over the years, we’ve written about many small towns that Black Mountain Software serves. Though this town is quite typical in many ways to other towns we’ve featured, it has one outstanding characteristic: it is the smallest in landmass, reaching only .29 square miles!

Within its tiny footprint and population hovering around 650 people, it’s surprising to find that Joliet has had a few notable historical residents that have called Joliet home. The first is former Montana State Senator Chet Blaylock who ran for Governor of Montana. Second, is Jack Waddell, test pilot for the Boeing 747 maiden flight in 1969. Read more >

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Survival Guide for Local Government Budget Season

Feel free to use this image, just link to www.SeniorLiving.Org  This microstock required lots of post processing to get the blue tint. I also needed a bounce card to  get more detail in the glasses.

We said the “B” word: Budgets. They can be…well, a bugger. Long, complicated, and requiring a lot of analysis. A few “B” words came to our mind when thinking of budget: “boring,” “baffling,” and “bothersome.” But that’s ok, because we’ve pulled together a list of local government best budget practices that are the exact opposite–short and sweet–to assist with your budgeting success.


A Clerk’s Survival Guide to Government Budget Planning

Determine What Elements to Include In Your Annual Budget.

Planning the annual budget is a long process, with many daunting tasks and thoughtful considerations. Some budgets are fairly straight forward, while others are specific and complex documents. Read more >

Posted in Accounting Basics, Best Practices, City Clerk Cafe, Government Accounting Standards, Small Cities | Tagged , , , , , , | Leave a comment

Keys to Good Customer Service in Eight Letters (CUSTOMER)


We love customer service! We love working with clients, and getting to know them throughout the integration process. In honor of Customer Service Week, we thought we would publish our thoughts on what makes good customer service.

No matter what your job or industry, there are always moments when we need to put on our customer service hats. That’s why these principles apply to everyone, no matter what product or service they deliver, and how often they interface with customers!

Keys to Good Customer Service in Eight Letters

C – Confidence. Being well-trained and knowledgeable, offering immediate answers, and having the ability and permission to deal with the issue at hand all creates a confidence with the customer that will keep them coming back. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Office Efficiency | Tagged , , , , | Leave a comment

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