Monthly Archives: June 2016

The Problem With Cyber Security Hacks Is…Humans

When selecting a technology provider, cyber security features and protocols are at the top of agencies’ considerations. But, as we described in an earlier article “Utilities are Vulnerable to Cyber Security Breaches Too!” http://www.blackmountainsoftware.com/2016/06/17/utilities-are-vulnerable-to-cyber-security-breaches-too/. But what is not often considered is the effect users of the technology have on cyber security.

“Sometimes a clearly defined error is the only way to discover the truth,” Benjamin D. Wiker.

More government agencies and users are finding this lesson out the hard way. Despite their aggressive security features, there is one common denominator in security breaches that can’t be managed by great software: users. Read more >

Posted in Best Practices, BMS Tech Tips, City Clerk Cafe, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

The Problem With Cyber Security Hacks Is…Humans

When selecting a technology provider, cyber security features and protocols are at the top of agencies’ considerations. But, as we described in an earlier article “Utilities are Vulnerable to Cyber Security Breaches Too!” http://www.blackmountainsoftware.com/2016/06/17/utilities-are-vulnerable-to-cyber-security-breaches-too/. But what is not often considered is the effect users of the technology have on cyber security.

“Sometimes a clearly defined error is the only way to discover the truth,” Benjamin D. Wiker.

More government agencies and users are finding this lesson out the hard way. Despite their aggressive security features, there is one common denominator in security breaches that can’t be managed by great software: users. Read more >

Posted in Best Practices, BMS Tech Tips, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Tips to Get You and Your Vehicle Road Ready for Summer Travelling

Road Trip Check ListSummer is here! And for many of us, this means piling our families into the car and setting out to explore new destinations or a favorite location. Maybe you plan to go camping, attend a family reunion beachside, or just want to get out of town for a few days. When planning when and where, consider the shape and condition of your family vehicle before hitting the road.

Before you travel hundreds of miles, get your vehicle maintenance up to date, and follow this quick checklist to put your mind at ease while you drive.

• Get your vehicle serviced
If your car is due for an oil change in a couple hundred miles, get it changed before leaving on your trip. Read more >

Posted in Best Practices, City Clerk Cafe, Uncategorized | Leave a comment

Tips to Get You and Your Vehicle Road Ready for Summer Travelling

Road Trip Check ListSummer is here! And for many of us, this means piling our families into the car and setting out to explore new destinations or a favorite location. Maybe you plan to go camping, attend a family reunion beachside, or just want to get out of town for a few days. When planning when and where, consider the shape and condition of your family vehicle before hitting the road.

Before you travel hundreds of miles, get your vehicle maintenance up to date, and follow this quick checklist to put your mind at ease while you drive.

• Get your vehicle serviced
If your car is due for an oil change in a couple hundred miles, get it changed before leaving on your trip. Read more >

Posted in Best Practices, Uncategorized | Leave a comment

Utilities Are Vulnerable to Cyber Security Breaches, Too!

Data Breach Unsecured Warning Sign ConceptIf you are one of the 56 million people who have suffered a breach to their credit records, credit card number, debit records, tax returns or other types of identity theft, then the idea of a data security breach is not very foreign to you. All sorts of data—not just retailer and tax data—is subject to cyber security hacks and breaches. Vulnerabilities to other lesser-considered systems that store delicate information (social security numbers and payment accounting information) such as utilities are becoming the new victims of data breaches.

In fact, these information breaches are happening all over the US: by a dishonest employee at a water sewer department in Southern California, from the stolen laptop of a utility worker at a North Carolina water department and by a contractor working at a Massachusetts water and sewer commission who lost a company hard drive. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, Small Cities, Technology, Utility Billing | Leave a comment

Utilities Are Vulnerable to Cyber Security Breaches, Too!

Data Breach Unsecured Warning Sign ConceptIf you are one of the 56 million people who have suffered a breach to their credit records, credit card number, debit records, tax returns or other types of identity theft, then the idea of a data security breach is not very foreign to you. All sorts of data—not just retailer and tax data—is subject to cyber security hacks and breaches. Vulnerabilities to other lesser-considered systems that store delicate information (social security numbers and payment accounting information) such as utilities are becoming the new victims of data breaches.

In fact, these information breaches are happening all over the US: by a dishonest employee at a water sewer department in Southern California, from the stolen laptop of a utility worker at a North Carolina water department and by a contractor working at a Massachusetts water and sewer commission who lost a company hard drive. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, Cloud Computing, Office Efficiency, Small Cities, Technology, Utility Billing | Leave a comment

Prepping Your Office For a Vacation or Leave of Absence

Prep office for vacation-rev01
How do you truly vacate on a vacation? Well, that’s pretty hard to do if you are sitting on a sandy beach asking yourself, “Did I follow-up with Barb on that vendor agreement?” or, “Did I forget to set an out of office email reply?”

Properly preparing your office for a vacation or leave of absence not only helps you relax while on vacation, it can help you avoid unnecessary stress upon your return. These six tips for preparing your office for your departure will help you say Bon Voyage in the most stress-free way possible.

Six Tips for Prepping Your Office For Vacation or Leave

Break Your Schedule Down. Read more >

Posted in Best Practices, City Clerk Cafe, Office Efficiency, Uncategorized | Leave a comment

Prepping Your Office For a Vacation or Leave of Absence

Prep office for vacation-rev01
How do you truly vacate on a vacation? Well, that’s pretty hard to do if you are sitting on a sandy beach asking yourself, “Did I follow-up with Barb on that vendor agreement?” or, “Did I forget to set an out of office email reply?”

Properly preparing your office for a vacation or leave of absence not only helps you relax while on vacation, it can help you avoid unnecessary stress upon your return. These six tips for preparing your office for your departure will help you say Bon Voyage in the most stress-free way possible.

Six Tips for Prepping Your Office For Vacation or Leave

Break Your Schedule Down. Read more >

Posted in Best Practices, Office Efficiency, Uncategorized | Leave a comment

Communicating in the Office

Office-Communication
A recent recap of a friend’s management training experience inspired me to look into what has changed over a generation in how we communicate in the office and remotely to our customers.

The written word has been given a much better ride since electronic advancements came on the scene. Who remembers when words were spoken by a person of authority into a dictating machine and transcribed via typewriter by a clerical assistant? Who remembers carbon paper and correction fluid, or when Spellcheck was provided by a bound dictionary, or when female professionals were advised not to do their own typing?

Transitional electronics entered the scene around fifty years ago, when a computer occupied a room of its own. Read more >

Posted in Best Practices, City Clerk Cafe, Uncategorized | Leave a comment

Communicating in the Office

Office-Communication
A recent recap of a friend’s management training experience inspired me to look into what has changed over a generation in how we communicate in the office and remotely to our customers.

The written word has been given a much better ride since electronic advancements came on the scene. Who remembers when words were spoken by a person of authority into a dictating machine and transcribed via typewriter by a clerical assistant? Who remembers carbon paper and correction fluid, or when Spellcheck was provided by a bound dictionary, or when female professionals were advised not to do their own typing?

Transitional electronics entered the scene around fifty years ago, when a computer occupied a room of its own. Read more >

Posted in Best Practices, Uncategorized | Leave a comment

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