Author Archives: Black Mountain Software

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Leave a comment

Don’t Bury Your Head In The Sand Over Cemetery Management

It’s one of those things you never think about until it’s too late: cemetery management.

Often, clients don’t see the need for it until it’s a problem: a plot sold that is not available, a record that needs to be found, or an error that’s been discovered. These mishaps can be tragic for those who assume their family’s generations-worth of  plot records will be properly managed and recorded.

Poor plot management plagues the cemetery industry. Cash-strapped agencies with mismanaged funds have led to a litany of instances regarding incorrect or incomplete recordkeeping, making sacred ground more akin to a battleground. And, if that weren’t enough, these issues are not usually addressed until long after a problem is discovered. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Dashboard News, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Don’t Bury Your Head In The Sand Over Cemetery Management

It’s one of those things you never think about until it’s too late: cemetery management.

Often, clients don’t see the need for it until it’s a problem: a plot sold that is not available, a record that needs to be found, or an error that’s been discovered. These mishaps can be tragic for those who assume their family’s generations-worth of  plot records will be properly managed and recorded.

Poor plot management plagues the cemetery industry. Cash-strapped agencies with mismanaged funds have led to a litany of instances regarding incorrect or incomplete recordkeeping, making sacred ground more akin to a battleground. And, if that weren’t enough, these issues are not usually addressed until long after a problem is discovered. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, Latest News, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Onsite Data Storage Can Mean Big Risks

Natural Disasters. Hackers. Malfunctions. Disgruntled Employees.

These are just a few of the things that could lead to a data disaster and put your agency at risk of being unable to recover sensitive and necessary information.

Our data can feel safe, locked away and backed up on a server. But there are still plenty of risks that can be avoided by moving data to the Cloud. That’s because with the Cloud, there is no one single place the data is stored, making it less vulnerable to the following risks.

Risk Factors to Data

Natural Disasters

In the event of a natural disaster, any data stored on a stand-alone computer or server is vulnerable to loss. Read more >

Posted in Accounting Basics, Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Dashboard News, Latest News, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Onsite Data Storage Can Mean Big Risks

Natural Disasters. Hackers. Malfunctions. Disgruntled Employees.

These are just a few of the things that could lead to a data disaster and put your agency at risk of being unable to recover sensitive and necessary information.

Our data can feel safe, locked away and backed up on a server. But there are still plenty of risks that can be avoided by moving data to the Cloud. That’s because with the Cloud, there is no one single place the data is stored, making it less vulnerable to the following risks.

Risk Factors to Data

Natural Disasters

In the event of a natural disaster, any data stored on a stand-alone computer or server is vulnerable to loss. Read more >

Posted in Accounting Basics, Best Practices, BMS Products, BMS Tech Tips, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

“The Best Town on Earth”

There are a lot of towns that claim this title, but Upton, Wyoming, actually owns the slogan: “The best town on Earth.” With its vast wildlife population, big-town amenities and rich history, it’s no wonder this little town claims the “best town” title.

 About Upton, Wyoming

 At only 2.96 square miles and with a population of only 1,100, the people in this Wyoming town are dramatically outnumbered by the vast wildlife. Because of the many lakes and streams outside the town’s borders, there is a number of fish species that feed the dense, local wildlife population.

 For the human population, this small little town packs a lot into its tiny footprint. Read more >

Posted in Customer Spotlight, Latest News, Small Cities, Uncategorized | Leave a comment

“The Best Town on Earth”

There are a lot of towns that claim this title, but Upton, Wyoming, actually owns the slogan: “The best town on Earth.” With its vast wildlife population, big-town amenities and rich history, it’s no wonder this little town claims the “best town” title.

 About Upton, Wyoming

 At only 2.96 square miles and with a population of only 1,100, the people in this Wyoming town are dramatically outnumbered by the vast wildlife. Because of the many lakes and streams outside the town’s borders, there is a number of fish species that feed the dense, local wildlife population.

 For the human population, this small little town packs a lot into its tiny footprint. Read more >

Posted in City Clerk Cafe, Small Cities, Uncategorized | Leave a comment

Technology Trends in 2017 That Will Change the Way We Live

Despite our love for creature comforts, like the warm voice on the other end of the customer service line, or an office view that is more reminiscent of a mountain resort than a tech outfit, at heart we remain a software company, and therefore prone to technological innovation. So, as we watch the world change and technology with it, we are enthralled to think where it might take us—and our business—in the future.

Remember when technology trends seemed to have decades between them? The rapid evolution of technology is so quick these days that it seems to be changing yearly—sometimes even sooner. Read more >

Posted in Best Practices, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Technology Trends in 2017 That Will Change the Way We Live

Despite our love for creature comforts, like the warm voice on the other end of the customer service line, or an office view that is more reminiscent of a mountain resort than a tech outfit, at heart we remain a software company, and therefore prone to technological innovation. So, as we watch the world change and technology with it, we are enthralled to think where it might take us—and our business—in the future.

Remember when technology trends seemed to have decades between them? The rapid evolution of technology is so quick these days that it seems to be changing yearly—sometimes even sooner. Read more >

Posted in Best Practices, Cloud Computing, Government Accounting Standards, Latest News, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

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