By: Julia Caro, Utility Billing Support Team Lead
Are you using a telephone headset on the job? Why and what kind?
Davin Blixt, Utility Billing Support Specialist, uses a cool over the ear wireless earpiece. With the number of calls he takes each day a regular telephone handset would definitely cause neck strain.
But beyond the mere ergonomics of it, there are many advantages headsets, for example, headsets allow Davin and other Utility Billing team members to immediately open up client files and computer tabs while on client calls. Using a handheld phone while trying to do this would not only be difficult, but it would decrease efficiency, slow down the process, and decrease customer service. Read more >