The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Leave a comment

The Importance of City Permitting and How BMS Can Help

Permitting is an important and necessary process for cities and towns that controls and regulates construction to ensure that all work is done according to municipal code. It can be a long and arduous process for both the applicant and the municipality, but it is necessary to sustain the economic interests, safety, and growth of any community.

Why City Permitting is Important:

  • Permitting regulates and controls construction to ensure work meets codes and city ordinances
  • Permitting helps ensure work has been done safely and inspected (if required)
  • Permitting helps enforce safety, convenience, and aesthetic standards for the city
  • Aids in establishing and maintaining property information
  • Helps enforce zoning laws
  • Permitting protects residential and commercial property value
  • Permitting helps track growth and plan for future development of land, utilities, and public services

Though this process is generally a tedious one, Black Mountain Software offers a Permitting module designed to assist and streamline your city’s efforts. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Government Accounting Standards, Small Cities, Technology, Uncategorized | Leave a comment

The Importance of Continued Education

As fall approaches and children, teens and college students head back to school, consider what continued education could do for you. Even if you think an un-pursued interest of yours—interior design, writing, graphics—has nothing to do with your current work, dedicating time to learning a new skill fosters so much more than what appears on the surface. The very pursuit of knowledge can lead to improved health and overall happiness.

At Black Mountain Software, we believe in the continued effort to sharpen the brain through sustained learning. That’s why we offer a series of courses and publish educational information throughout the year to help our clients gain new skills and create understanding of topics related to technology, accounting, and human resources (check out our Event Calendar). Read more >

Posted in Back to School Tips, Best Practices, City Clerk Cafe, Technology, Uncategorized | Leave a comment

Don’t Bury Your Head In The Sand Over Cemetery Management

It’s one of those things you never think about until it’s too late: cemetery management.

Often, clients don’t see the need for it until it’s a problem: a plot sold that is not available, a record that needs to be found, or an error that’s been discovered. These mishaps can be tragic for those who assume their family’s generations-worth of  plot records will be properly managed and recorded.

Poor plot management plagues the cemetery industry. Cash-strapped agencies with mismanaged funds have led to a litany of instances regarding incorrect or incomplete recordkeeping, making sacred ground more akin to a battleground. And, if that weren’t enough, these issues are not usually addressed until long after a problem is discovered. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Dashboard News, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Onsite Data Storage Can Mean Big Risks

Natural Disasters. Hackers. Malfunctions. Disgruntled Employees.

These are just a few of the things that could lead to a data disaster and put your agency at risk of being unable to recover sensitive and necessary information.

Our data can feel safe, locked away and backed up on a server. But there are still plenty of risks that can be avoided by moving data to the Cloud. That’s because with the Cloud, there is no one single place the data is stored, making it less vulnerable to the following risks.

Risk Factors to Data

Natural Disasters

In the event of a natural disaster, any data stored on a stand-alone computer or server is vulnerable to loss. Read more >

Posted in Accounting Basics, Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Dashboard News, Latest News, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

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