We love customer service! We love working with clients, and getting to know them throughout the integration process. In honor of Customer Service Week, we thought we would publish our thoughts on what makes good customer service.
No matter what your job or industry, there are always moments when we need to put on our customer service hats. That’s why these principles apply to everyone, no matter what product or service they deliver, and how often they interface with customers!
Keys to Good Customer Service in Eight Letters
C – Confidence. Being well-trained and knowledgeable, offering immediate answers, and having the ability and permission to deal with the issue at hand all creates a confidence with the customer that will keep them coming back. Read more >