Keys to Good Customer Service in Eight Letters (CUSTOMER)


We love customer service! We love working with clients, and getting to know them throughout the integration process. In honor of Customer Service Week, we thought we would publish our thoughts on what makes good customer service.

No matter what your job or industry, there are always moments when we need to put on our customer service hats. That’s why these principles apply to everyone, no matter what product or service they deliver, and how often they interface with customers!

Keys to Good Customer Service in Eight Letters

C – Confidence. Being well-trained and knowledgeable, offering immediate answers, and having the ability and permission to deal with the issue at hand all creates a confidence with the customer that will keep them coming back. Read more >

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Ease the Pain of ACA Reporting Requirements


It’s every agency’s nightmare: more, new or changing federal reporting requirements. The Affordable Care Act, or ACA, reporting requirements are in effect, and we have until the beginning of next year to determine how to effectively and accurately report a variety of health care and employee information or face penalties and excise taxes.

In order to successfully fulfill the ACA reporting requirements, it is important to understand what ACA reporting is, when it is required, what it involves, and what your software vendor is doing to assist with an easy transition. This most certainly will affect your administrative process, and the software tools and support to comply will be more important than ever. Read more >

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When “Good” Back-Ups Go Bad—Will Your Data Really Survive An Unexpected Loss?

At BMS, we want our tools and services to empower our clients, and provide them with unparalleled functionality and trusted reliability. We strive to craft products that can be counted on to perform seamlessly each and every day. Sometimes, however, our clients face technological glitches that are outside of our control, resulting in unexpected data loss. Some causes of this loss include outdated technology, power outages, or viruses/malware. Regardless of the cause, a data loss can set their operations back days, and sometimes even weeks, thereby costing invaluable time and money.

BMS knows that, while data loss can happen to any client, the resulting headaches are 100% preventable. Read more >

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Dealing with Personality Type A and B in the Workplace

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Which is better, personality type A or B? Well, that probably depends on your own personality type and job function.

From the time we pick up our first color crayon, to the time we wave goodbye into retirement, we are taught to accept and applaud all personality types. But that can be difficult in a tight office where A’s and B’s commingle throughout the day on various tasks and projects.

How do you know if you are a Type A or B? Let’s take a quick look!

“A” stands for…

Ambitious, Aggressive, Achievers. People with Type A personality traits are ambitious go-getters, but their way of doing things can often come off as controlling or aggressive. Read more >

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Appointed Vs. Elected Clerks: Which is Better?

ballot for elected officialRecently on our LinkedIn Group, The City Clerk Café, someone posed the question, “Which is better – elected or appointed clerks?” and asked for feedback regarding how their city clerk positions are filled and what the pros and cons are of each.

We thought this brought up a great topic of debate and would like to share with you some of the benefits we (and fellow city clerks) came up with when it comes to both types of city officials.

Pros to Appointed Clerks

No campaign garbage. When a clerk is appointed, they don’t have to spend time campaigning and rallying, so there is no election mail, campaign flyers, and yard signs to produce, procure, and assemble just to end up in the landfill someday. Read more >

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Is Your Customers’ Information Really Secure? Inadequate Policies May Be Putting You at Risk

Privacy and security are hot-button words right now. We’ve seen endless media reports of retail data breaches, hacking, and identity theft. As a result, the public places an increasing importance on the safety and security of their personal information. At BMS, we understand the challenges our clients face when it comes to creating and maintaining adequate security measures. We also know that sometimes, these measures become out-of-date or inadequate to meet new dangers. We encourage all of our clients to periodically assess their security protocols so that they feel confident that they are best serving their own customers. Here are some tips to consider for both physical and electronic data:

Physical Records and Information

  • Have a clearly defined protocol as to how physical records are kept and stored, as well as who has the authority to access them.
Read more >
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8 Tips to Get Your Family Back-to-School Ready

back to schoolWe are fast approaching what some parents rejoice as the most wonderful time of the year. A new school year is just around the corner, and before we wallow in the joy of occupied children, we still need to get both our kids and our homes ready. Here are eight tips that will help you start the school year off right:

  • Schedule any medical and dental checkups now. By getting these out of the way, you will avoid any missed school time for appointments, or jockeying for those limited after-school slots.
  • Make sure your kids completed any summer reading assignments or projects.
Read more >
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Is Your Workspace Dragging You Down? That Unsightly Mess May Be Why You Feel Stressed

For city clerks and office personnel, on-the-job stress is a common factor. From customer service headaches to technology failures, you are constantly bombarded with situations that test the limits of your patience. While you can’t change that irate customer’s behavior or drop-kick your IT person for another computer crash, you can find out if other factors are only adding to your stress level and hampering job performance. One of the biggest contributors to how you feel throughout the day is right under y our nose, and you may not realize that your desk and office environment are dragging you down.

A messy and disorganized workspace triggerFrustrated_man_at_a_desk_(cropped)s unconscious stress, and contributes to those feelings of being overwhelmed, behind in your work, or claustrophobic. Read more >

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Enjoying The Season — Tips To Make The Most Of Your Summer

As the weather warms and our thoughts drift to lazy afternoons and backyard barbecues, our work environments sometimes seem more stifling than ever. We never outgrow that inner yearning for the freedom and adventure that summer brings, but we can also feel weighed down by those adult responsibilities as we face the same old, day-to-day tasks. However, your summer experience is all about mindset, and with a dash of planning and foresight, you can make the most of this season both on and off the job. Here are just a few tips to help you embrace this season to its fullest:

  • Plan any vacation time now—If you anticipate taking any vacation time this summer, schedule it with your work team as soon as possible.
Read more >
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The STEM Education Movement—Is a Too-Narrow Focus Harming Our Future Workforce?

Science and technology are driving our economic future, and in turn, influencing the education and career paths of new college students. In the software industry, stories of young innovators who become overnight millionaires abound, leading the new generation of students to pursue STEM-based majors (Science, Technology, Engineering and Mathematics academic disciplines). More employers want job candidates who are technologically savvy through STEM experience, even those in administrative positions. The STEM-concentrated academic arena promises to prepare students for the future ahead, and give them the best chance at landing the most lucrative, in-demand careers.

However, in their drive to stay on the cutting-edge, many students miss out on key components of a well-rounded education. Read more >

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