Category Archives: Best Practices

Some of The Best Places in Montana to Visit

Anyone that knows Black Mountain Software knows we are pretty darn proud of where we come from! Heck, even our name was inspired by our Montana surroundings!

With an office in Polson and handfuls of clients who also share this great state, we thought we’d take a moment to talk about some of our favorite places in Montana. So, if you are lucky enough to live here, maybe we will spark an idea for an adventure. If not, maybe we’ll give you a reason to come visit. And if you do, don’t hesitate to stop by our “mansion on the hill” in Polson; a local landmark in itself. Read more >

Posted in Best Practices, City Clerk Cafe, Small Cities, Uncategorized | Leave a comment

Five Reasons Work Breaks Are Important

John Lubbock, author of The Use of Life said, “Rest is not idleness, and to lie sometimes on the grass under trees on a summer’s day, listening to the murmur of the water, or watching the clouds float across the sky, is by no means a waste of time.”

Did he perhaps know something we do not?

As workdays grow longer, and the lines between work and home life continue to blur, the need for midday “me time” seems to be ignored. Taking a lunch is sometimes unheard of, so why would anyone take breaks?

While some may frown upon the 15 or 20 minute break from work, many believe breaks are key to continued concentration, focus, brain function, energy, calmness and creativity—all of which are essential to a productive and happy work environment. Read more >

Posted in Best Practices, BMS Staff, BMS Tech Tips, City Clerk Cafe, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Five Reasons Work Breaks Are Important

John Lubbock, author of The Use of Life said, “Rest is not idleness, and to lie sometimes on the grass under trees on a summer’s day, listening to the murmur of the water, or watching the clouds float across the sky, is by no means a waste of time.”

Did he perhaps know something we do not?

As workdays grow longer, and the lines between work and home life continue to blur, the need for midday “me time” seems to be ignored. Taking a lunch is sometimes unheard of, so why would anyone take breaks?

While some may frown upon the 15 or 20 minute break from work, many believe breaks are key to continued concentration, focus, brain function, energy, calmness and creativity—all of which are essential to a productive and happy work environment. Read more >

Posted in Best Practices, BMS Staff, BMS Tech Tips, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Having a Bad Day at Work?

“’Cause you had a bad day
You’re taking one down
You sing a sad song just to turn it around
You say you don’t know
You tell me don’t lie
You work at a smile, and you go for a ride
You had a bad day” – Daniel Powter.

If there were no bad days, there would be no songs about them. But try as we might to avoid them, they happen to everyone. So, if you feel one coming on, it’s ok! Here are some ways you can mitigate it to prevent your bad day from becoming worse.

How to Get Through a Bad Day At Work

Give yourself some space

It’s not always a case of mind over matter. Read more >

Posted in Best Practices, City Clerk Cafe, Office Efficiency, Small Cities, Uncategorized | Leave a comment

Having a Bad Day at Work?

“’Cause you had a bad day
You’re taking one down
You sing a sad song just to turn it around
You say you don’t know
You tell me don’t lie
You work at a smile, and you go for a ride
You had a bad day” – Daniel Powter.

If there were no bad days, there would be no songs about them. But try as we might to avoid them, they happen to everyone. So, if you feel one coming on, it’s ok! Here are some ways you can mitigate it to prevent your bad day from becoming worse.

How to Get Through a Bad Day At Work

Give yourself some space

It’s not always a case of mind over matter. Read more >

Posted in Best Practices, Office Efficiency, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Leave a comment

The Importance of City Permitting and How BMS Can Help

Permitting is an important and necessary process for cities and towns that controls and regulates construction to ensure that all work is done according to municipal code. It can be a long and arduous process for both the applicant and the municipality, but it is necessary to sustain the economic interests, safety, and growth of any community.

Why City Permitting is Important:

  • Permitting regulates and controls construction to ensure work meets codes and city ordinances
  • Permitting helps ensure work has been done safely and inspected (if required)
  • Permitting helps enforce safety, convenience, and aesthetic standards for the city
  • Aids in establishing and maintaining property information
  • Helps enforce zoning laws
  • Permitting protects residential and commercial property value
  • Permitting helps track growth and plan for future development of land, utilities, and public services

Though this process is generally a tedious one, Black Mountain Software offers a Permitting module designed to assist and streamline your city’s efforts. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Government Accounting Standards, Small Cities, Technology, Uncategorized | Leave a comment

The Importance of City Permitting and How BMS Can Help

Permitting is an important and necessary process for cities and towns that controls and regulates construction to ensure that all work is done according to municipal code. It can be a long and arduous process for both the applicant and the municipality, but it is necessary to sustain the economic interests, safety, and growth of any community.

Why City Permitting is Important:

  • Permitting regulates and controls construction to ensure work meets codes and city ordinances
  • Permitting helps ensure work has been done safely and inspected (if required)
  • Permitting helps enforce safety, convenience, and aesthetic standards for the city
  • Aids in establishing and maintaining property information
  • Helps enforce zoning laws
  • Permitting protects residential and commercial property value
  • Permitting helps track growth and plan for future development of land, utilities, and public services

Though this process is generally a tedious one, Black Mountain Software offers a Permitting module designed to assist and streamline your city’s efforts. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, Government Accounting Standards, Latest News, Small Cities, Technology, Uncategorized | Leave a comment

The Importance of Continued Education

As fall approaches and children, teens and college students head back to school, consider what continued education could do for you. Even if you think an un-pursued interest of yours—interior design, writing, graphics—has nothing to do with your current work, dedicating time to learning a new skill fosters so much more than what appears on the surface. The very pursuit of knowledge can lead to improved health and overall happiness.

At Black Mountain Software, we believe in the continued effort to sharpen the brain through sustained learning. That’s why we offer a series of courses and publish educational information throughout the year to help our clients gain new skills and create understanding of topics related to technology, accounting, and human resources (check out our Event Calendar). Read more >

Posted in Back to School Tips, Best Practices, City Clerk Cafe, Technology, Uncategorized | Leave a comment

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