Category Archives: BMS Events

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Leave a comment

Keys to Good Customer Service in Eight Letters (CUSTOMER)

2014-10-03O-Na

We love customer service! We love working with clients, and getting to know them throughout the integration process. In honor of Customer Service Week, we thought we would publish our thoughts on what makes good customer service.

No matter what your job or industry, there are always moments when we need to put on our customer service hats. That’s why these principles apply to everyone, no matter what product or service they deliver, and how often they interface with customers!

Keys to Good Customer Service in Eight Letters

C – Confidence. Being well-trained and knowledgeable, offering immediate answers, and having the ability and permission to deal with the issue at hand all creates a confidence with the customer that will keep them coming back. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Office Efficiency | Tagged , , , , | Leave a comment

MMCT/FOA and MCTA Attendees Express Appreciation

Upon arriving to the office today, we were delighted to receive acknowledgement for our recent efforts.

At Black Mountain Software, we strive to deliver software and client support that is second to none. And, when “how-to” and “know-how” converge, and the outcome builds knowledge, confidence and empowerment – well, that’s a valuable experience.

It was wonderful to share and learn with all who attended our recent MMCT/FOA Annual Users’ Meeting and the MCTA Treasurers recertification class.

Gratitude is greatest when shared by all.

Thank you, for appreciating us.

Read more >

Posted in BMS Events, BMS Products, BMS Staff, Government Accounting Standards | Leave a comment

BMS Leader Makes Positive Impact on Ronan Youth

The Ronan school district, in coordination with local business leaders, held their annual Education Matters/Girls Career Fair Thursday, April 30th at the K William Harvey elementary school. The focus of the career fair is to inform, educate and mentor youth about the importance of learning and understanding the value of education.

Heather Neff, BMS Chief Operating Officer, met with 3rd and 4th grade students to share her professional experience and success through hard work, dedication and education. “What a wonderful event to be involved with! The girls were fun and engaged, asking questions, and thinking about all the possibilities for their future. Read more >

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Black Mountain Software Teams Up to Clean Up! Green Up!

In conjunction with the Polson Chamber of Commerce and The Beautification Committee of Envision Polson, Black Mountain Software contributed to the annual Clean Up! Green Up! event on Friday, April 24.

The first step to having a beautiful, welcoming community that we are all proud of is to have it trash free. Black Mountain Software ‘Green Team’ volunteers spent their Friday evening picking up trash along a two mile stretch of the Polson walking path from O’Reilly Auto Parts to Mission Valley Auto.

Both Black Mountain Software offices are located in beautiful, picturesque Montana regions. Conserving, reusing, recycling, and being mindful of our environment and planet are everyday practices at Black Mountain Software. Read more >

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Conference Swag: How to Re-Use Your BMS Mint Tin

How to re-use your mint tin

How to re-use this cool mint tin

We’re all well-versed in “50 Ways to Leave Your Lover,” but how familiar are you with 20 Ways to Use Your Empty Mint Tin? Well, we’ve come up with a list for just that because Black Mountain Software will be giving away 2,000 tins of mints at conferences across the US in 2015 (see also, “How to Re-purpose Your BMS Conference Coffee Mug“)!

When all of the tasty mints are gone, there will be a lot of people wondering what to do with the tin. Whether it’s a mint tin or municipal or school accounting software, we want to help you get the most out of everything you get from Black Mountain Software. Read more >

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13 Ways to Re-purpose Your BMS Coffee Mug

Use it for coffee!

Use it for coffee!

Through the years, Black Mountain Software has established a reputation of showing up at municipal and school conferences with some pretty creative promotional items. We wouldn’t want you to think we’ve fallen off the creative bandwagon when we begin to unpack and stack coffee mugs at our conference booth table this year, so we would like to suggest some clever, innovative ways to use the Black Mountain Software coffee mug.

While the first idea isn’t terribly imaginative, we think it will be popular; our creativity really begins to peak around item No. 11!

Conference Swag: How to Re-purpose Your BMS Coffee Mug

1.  Read more >

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Black Mountain Software Grows Hair to Grow Awareness

PiggyBank-cash01319In Montana, and more specifically at Black Mountain Software in Polson and Helena, the arrival of winter weather and the proliferation of men’s facial hair growth has long been correlated. But in recent years mo’ (moustache) and beard growth during the month of November has taken on a meaning beyond warmth. The cultural phenomena known as Movember and No Shave November are now often the driving force – meaning you might want to give the next hairy man you pass on the street a high-five and thank him for raising awareness for men’s health issues. During Movember, moustaches become walking, talking billboards that spark conversation and fundraising for major men’s health concerns such as prostate cancer, testicular cancer, and mental health. Read more >

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Happy Holiday Cards

Mike-UB Favorite_MG_8019“That time of year” rolls around so quickly.

Time to haul out the boxes of holiday decorations. Time to bring out the winter attire. Time to look at schedules and figure out dates when everyone can get together. Yes, I’m talking about … September!

“September?” You say. Yes, that’s when the Black Mountain Software holiday prep begins. That’s because Black Mountain Software has a fairly long (both in years and preparation) tradition of mailing holiday cards featuring staff photos to our clients, prospective clients, business partners, and vendors. We are a friendly, small-town company and many of our staff members work one-on-one with our clients, so a stuffy corporate holiday card just doesn’t seem to fit our style very well. Read more >

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