Category Archives: BMS Staff

8 Signs You Are Close to Retirement

There is a rapidly aging demographic in the workforce, and city clerks are no exception. In fact, when we surveyed the 700 City Clerk Café members in 2013 to find out more about them, a staggering 80 percent were over the age of 40.

With retirement looming for many city clerks, and retirement planning for the future on the minds of the remaining city clerks, it seems relevant and timely to discuss what being “ready” for retirement actually means. So, we’ve put together a list of eight signs that could mean your days basking in the sun under a palm tree are nearing. Read more >

Posted in Best Practices, BMS Events, BMS Staff, Clerks in the News, Government Accounting Standards, Office Efficiency, Small Cities, Uncategorized | Leave a comment

8 Signs You Are Close to Retirement

There is a rapidly aging demographic in the workforce, and city clerks are no exception. In fact, when we surveyed the 700 City Clerk Café members in 2013 to find out more about them, a staggering 80 percent were over the age of 40.

With retirement looming for many city clerks, and retirement planning for the future on the minds of the remaining city clerks, it seems relevant and timely to discuss what being “ready” for retirement actually means. So, we’ve put together a list of eight signs that could mean your days basking in the sun under a palm tree are nearing. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Clerks in the News, Government Accounting Standards, Latest News, Office Efficiency, Small Cities, Uncategorized | Leave a comment

Why We Are Grateful, In Eight Words for Thanksgiving

“We often take for granted the very things that most deserve gratitude.”

It’s easy to get bogged down in all that life throws at us. But fortunately, it’s even easier to be grateful. At Black Mountain Software, we are here because someone had an idea, and someone else thought it was good enough to buy. Twenty-six years later, we have a strong business with a great clientele in one of the most beautiful places in the world. And for that, today we must say, we are so grateful! Grateful for this opportunity, this industry, this location, and our customers, of course. Read more >

Posted in Best Practices, BMS Events, BMS Partners, BMS Products, BMS Staff, BMS Tech Tips, Government Accounting Standards, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Five Fall-Inspired Alternatives to Drip Coffee

It’s the season of change and while we often don’t think twice before changing out our sandals for boots, or sunglasses for gloves, we don’t often think about changing up our in-office routine for something a bit more festive.

The proof is in the pudding (or at least, in your coffee cup)! Think about it…how often do you make a run for that same pot of office coffee without even thinking about sprucing up your caffeine routine for something a little tastier?

So, if your tongue is begging for a seasonal update to that black cup of Joe, consider these fall alternatives to your drip coffee—no trip to Starbucks for a Pumpkin Spice Latte required! Read more >

Posted in Best Practices, BMS Staff, Office Efficiency, Uncategorized | Leave a comment

Small Town Story: West Fargo, ND

Black Mountain Software is proud to have been working with the city of West Fargo since October of 2003, and we are all amazed that in the last fifteen years it has become one of the fastest growing and vibrant areas in all of North Dakota. While it’s easy to write off the state as nothing but icy winters, farmland, and the occasional woodchipper, West Fargo (and the greater Fargo-Moorehead metropolitan area for that matter) prove that North Dakota is not only a great place to visit, but also call home.

While just about every town has a historical district, West Fargo’s Bonanzaville hosts a pioneer village and Cass County Museum on twelve sprawling acres with dozens of historic buildings and thousands of artifacts that capture the spirit and charm of Red River Valley and Cass County at large. Read more >

Posted in Accounting Basics, Best Practices, BMS Events, BMS Partners, BMS Products, BMS Staff, City Clerk Cafe, Cloud Computing, Customer Spotlight, Government Accounting Standards, Office Efficiency, Small Cities, Uncategorized, Utility Billing | Leave a comment

Small Town Story: West Fargo, ND

Black Mountain Software is proud to have been working with the city of West Fargo since October of 2003, and we are all amazed that in the last fifteen years it has become one of the fastest growing and vibrant areas in all of North Dakota. While it’s easy to write off the state as nothing but icy winters, farmland, and the occasional woodchipper, West Fargo (and the greater Fargo-Moorehead metropolitan area for that matter) prove that North Dakota is not only a great place to visit, but also call home.

While just about every town has a historical district, West Fargo’s Bonanzaville hosts a pioneer village and Cass County Museum on twelve sprawling acres with dozens of historic buildings and thousands of artifacts that capture the spirit and charm of Red River Valley and Cass County at large. Read more >

Posted in Accounting Basics, Best Practices, BMS Events, BMS Partners, BMS Products, BMS Staff, Cloud Computing, Customer Spotlight, Government Accounting Standards, Office Efficiency, Small Cities, Uncategorized, Utility Billing | Leave a comment

Five Reasons Work Breaks Are Important

John Lubbock, author of The Use of Life said, “Rest is not idleness, and to lie sometimes on the grass under trees on a summer’s day, listening to the murmur of the water, or watching the clouds float across the sky, is by no means a waste of time.”

Did he perhaps know something we do not?

As workdays grow longer, and the lines between work and home life continue to blur, the need for midday “me time” seems to be ignored. Taking a lunch is sometimes unheard of, so why would anyone take breaks?

While some may frown upon the 15 or 20 minute break from work, many believe breaks are key to continued concentration, focus, brain function, energy, calmness and creativity—all of which are essential to a productive and happy work environment. Read more >

Posted in Best Practices, BMS Staff, BMS Tech Tips, City Clerk Cafe, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Five Reasons Work Breaks Are Important

John Lubbock, author of The Use of Life said, “Rest is not idleness, and to lie sometimes on the grass under trees on a summer’s day, listening to the murmur of the water, or watching the clouds float across the sky, is by no means a waste of time.”

Did he perhaps know something we do not?

As workdays grow longer, and the lines between work and home life continue to blur, the need for midday “me time” seems to be ignored. Taking a lunch is sometimes unheard of, so why would anyone take breaks?

While some may frown upon the 15 or 20 minute break from work, many believe breaks are key to continued concentration, focus, brain function, energy, calmness and creativity—all of which are essential to a productive and happy work environment. Read more >

Posted in Best Practices, BMS Staff, BMS Tech Tips, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Leave a comment

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