Category Archives: BMS Staff

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, Uncategorized | Leave a comment

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Leave a comment

A Story of a Shovel and a Backhoe

We have a funny little saying we like to use here at Black Mountain Software: “Don’t use a shovel when you really need a backhoe.”

If you are asking yourself what that means, let us elaborate.

Shovels are great. They can get the job done, and require very little knowledge or education to use.  But, if you’re trying to dig a swimming pool, you will quickly find that it’s just not enough compared to the scale of the project.

Software, too, can be inadequate to complete the tasks needed for a city, school, utility or municipality efficiently. Often, we find that clients seeking new software are using a shovel, when what they really need is a backhoe. Read more >

Posted in Best Practices, BMS Products, BMS Staff, BMS Tech Tips, Latest News, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Engineers Week 2016

Spreading the Word About Engineers

T2014-10-03O-Nahere’s one week in February where we take a moment out of our lives to show love, respect and thanks for the ones who make a difference in our lives.

Did you think we were talking about Valentine’s Day? Well, leave it us to hold out for a more lesser-known, slightly nerdier holiday: Engineers Week!

Why do Engineers get a whole week of celebration here at BMS? Well, simply put: engineers make our lives better! Their work helps turn ideas into
solutions, solve problems, build dreams and see opportunities for future improvements. Because they play such an integral role in our society, National Engineers Week exists to increase the conversation about why we need engineers, and brings awareness about the career field to schools and educators so
we can continue to develop the next generation of engineers! Read more >

Posted in BMS Staff, BMS Tech Tips, Government Accounting Standards, Technology | Tagged , , | Leave a comment

Five TED Talks for Government Employees

Iwidth="300"f you’ve seen them before, you probably love them. And if you haven’t, you probably should: TED Talks.

These fabulous, inspiring online speeches provide thoughtful, dynamic insight on a broad range of issues from democracy to music.

Though often admired for their insightful talks about culture, lifestyle, innovation, and arts, we found five particular TED Talks that we believe are inspiring for Government employees: government innovation; building great cities; promoting change; city design; and one on open-source government.

So, grab your lunchtime popcorn from the snack station microwave, grab a water bottle, and sit down and enjoy these work-related government TED Talks. Read more >

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Keys to Good Customer Service in Eight Letters (CUSTOMER)

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We love customer service! We love working with clients, and getting to know them throughout the integration process. In honor of Customer Service Week, we thought we would publish our thoughts on what makes good customer service.

No matter what your job or industry, there are always moments when we need to put on our customer service hats. That’s why these principles apply to everyone, no matter what product or service they deliver, and how often they interface with customers!

Keys to Good Customer Service in Eight Letters

C – Confidence. Being well-trained and knowledgeable, offering immediate answers, and having the ability and permission to deal with the issue at hand all creates a confidence with the customer that will keep them coming back. Read more >

Posted in Best Practices, BMS Events, BMS Staff, City Clerk Cafe, Office Efficiency | Tagged , , , , | Leave a comment

MMCT/FOA and MCTA Attendees Express Appreciation

Upon arriving to the office today, we were delighted to receive acknowledgement for our recent efforts.

At Black Mountain Software, we strive to deliver software and client support that is second to none. And, when “how-to” and “know-how” converge, and the outcome builds knowledge, confidence and empowerment – well, that’s a valuable experience.

It was wonderful to share and learn with all who attended our recent MMCT/FOA Annual Users’ Meeting and the MCTA Treasurers recertification class.

Gratitude is greatest when shared by all.

Thank you, for appreciating us.

Read more >

Posted in BMS Events, BMS Products, BMS Staff, Government Accounting Standards | Leave a comment

BMS Leader Makes Positive Impact on Ronan Youth

The Ronan school district, in coordination with local business leaders, held their annual Education Matters/Girls Career Fair Thursday, April 30th at the K William Harvey elementary school. The focus of the career fair is to inform, educate and mentor youth about the importance of learning and understanding the value of education.

Heather Neff, BMS Chief Operating Officer, met with 3rd and 4th grade students to share her professional experience and success through hard work, dedication and education. “What a wonderful event to be involved with! The girls were fun and engaged, asking questions, and thinking about all the possibilities for their future. Read more >

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Black Mountain Software Teams Up to Clean Up! Green Up!

In conjunction with the Polson Chamber of Commerce and The Beautification Committee of Envision Polson, Black Mountain Software contributed to the annual Clean Up! Green Up! event on Friday, April 24.

The first step to having a beautiful, welcoming community that we are all proud of is to have it trash free. Black Mountain Software ‘Green Team’ volunteers spent their Friday evening picking up trash along a two mile stretch of the Polson walking path from O’Reilly Auto Parts to Mission Valley Auto.

Both Black Mountain Software offices are located in beautiful, picturesque Montana regions. Conserving, reusing, recycling, and being mindful of our environment and planet are everyday practices at Black Mountain Software. Read more >

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Montana Road Warrior: “Snow Flies – When You’re Having Fun!”

Latest Version

by: David Morton, Customer Solutions Coordinator and Guest Blogger for the BMS County Traveling Road Show Series

These are the chronicles of one David Morton, road warrior on a mission to solve client problems for Black Mountain’s Governmental Accounting Software. What you are about to read is real.

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Tale of a Man and a Snow Fly

January 23, 2015

I drove 1,567 miles last week; Polson to Columbus, Columbus to Red Lodge, Red Lodge to Forsyth, Foryth to Miles City, Miles City to Glendive, Glendive to Wibaux, Wilbaux to Ekalaka, and Ekalaka back.

The visibility was good. So good in fact, I was able to spot two of Montana’s little-known and elusive white Snow Fly. Read more >

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