Category Archives: Cloud Computing

Don’t Bury Your Head In The Sand Over Cemetery Management

It’s one of those things you never think about until it’s too late: cemetery management.

Often, clients don’t see the need for it until it’s a problem: a plot sold that is not available, a record that needs to be found, or an error that’s been discovered. These mishaps can be tragic for those who assume their family’s generations-worth of  plot records will be properly managed and recorded.

Poor plot management plagues the cemetery industry. Cash-strapped agencies with mismanaged funds have led to a litany of instances regarding incorrect or incomplete recordkeeping, making sacred ground more akin to a battleground. And, if that weren’t enough, these issues are not usually addressed until long after a problem is discovered. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Dashboard News, Office Efficiency, Small Cities, Technology, Uncategorized | Leave a comment

Technology Trends in 2017 That Will Change the Way We Live

Despite our love for creature comforts, like the warm voice on the other end of the customer service line, or an office view that is more reminiscent of a mountain resort than a tech outfit, at heart we remain a software company, and therefore prone to technological innovation. So, as we watch the world change and technology with it, we are enthralled to think where it might take us—and our business—in the future.

Remember when technology trends seemed to have decades between them? The rapid evolution of technology is so quick these days that it seems to be changing yearly—sometimes even sooner. Read more >

Posted in Best Practices, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Technology Trends in 2017 That Will Change the Way We Live

Despite our love for creature comforts, like the warm voice on the other end of the customer service line, or an office view that is more reminiscent of a mountain resort than a tech outfit, at heart we remain a software company, and therefore prone to technological innovation. So, as we watch the world change and technology with it, we are enthralled to think where it might take us—and our business—in the future.

Remember when technology trends seemed to have decades between them? The rapid evolution of technology is so quick these days that it seems to be changing yearly—sometimes even sooner. Read more >

Posted in Best Practices, Cloud Computing, Government Accounting Standards, Latest News, Office Efficiency, School Software, Small Cities, Technology, Uncategorized, Utility Billing | Leave a comment

Different Ways Local Governments Are Utilizing The Cloud

Different Ways Local Governments Are Utilizing The CloudCloud computing usage by government agencies is on the “rise”, and that’s not just because of its name. While many agencies were hesitant to embrace the cloud in its early years due to security concerns, in recent years, cloud security has become as secure, and in many cases more secure, than on-premise solutions. That’s because a single-site back up is vulnerable to natural disasters and cyber attacks, where cloud-based data back ups are stored in numerous locations.
In addition, with the influx of big data, data storage, and around the clock upgrades, cloud services are becoming more relevant for government agencies than ever before, increasing security, efficiency, and unlimited data storage. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, Technology, Uncategorized | Leave a comment

Different Ways Local Governments Are Utilizing The Cloud

Different Ways Local Governments Are Utilizing The CloudCloud computing usage by government agencies is on the “rise”, and that’s not just because of its name. While many agencies were hesitant to embrace the cloud in its early years due to security concerns, in recent years, cloud security has become as secure, and in many cases more secure, than on-premise solutions. That’s because a single-site back up is vulnerable to natural disasters and cyber attacks, where cloud-based data back ups are stored in numerous locations.
In addition, with the influx of big data, data storage, and around the clock upgrades, cloud services are becoming more relevant for government agencies than ever before, increasing security, efficiency, and unlimited data storage. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, Cloud Computing, Office Efficiency, Technology, Uncategorized | Leave a comment

Utilities Are Vulnerable to Cyber Security Breaches, Too!

Data Breach Unsecured Warning Sign ConceptIf you are one of the 56 million people who have suffered a breach to their credit records, credit card number, debit records, tax returns or other types of identity theft, then the idea of a data security breach is not very foreign to you. All sorts of data—not just retailer and tax data—is subject to cyber security hacks and breaches. Vulnerabilities to other lesser-considered systems that store delicate information (social security numbers and payment accounting information) such as utilities are becoming the new victims of data breaches.

In fact, these information breaches are happening all over the US: by a dishonest employee at a water sewer department in Southern California, from the stolen laptop of a utility worker at a North Carolina water department and by a contractor working at a Massachusetts water and sewer commission who lost a company hard drive. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, Small Cities, Technology, Utility Billing | Leave a comment

Utilities Are Vulnerable to Cyber Security Breaches, Too!

Data Breach Unsecured Warning Sign ConceptIf you are one of the 56 million people who have suffered a breach to their credit records, credit card number, debit records, tax returns or other types of identity theft, then the idea of a data security breach is not very foreign to you. All sorts of data—not just retailer and tax data—is subject to cyber security hacks and breaches. Vulnerabilities to other lesser-considered systems that store delicate information (social security numbers and payment accounting information) such as utilities are becoming the new victims of data breaches.

In fact, these information breaches are happening all over the US: by a dishonest employee at a water sewer department in Southern California, from the stolen laptop of a utility worker at a North Carolina water department and by a contractor working at a Massachusetts water and sewer commission who lost a company hard drive. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, Cloud Computing, Office Efficiency, Small Cities, Technology, Utility Billing | Leave a comment

What is Cloud, in Five Letters

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How can five letters leave you so confused, like your head’s in the clouds? Well, when you’re talking about something that you can’t see, is indeterminable in size, and exists “in the clouds,” it’s understandable why people are confused by it. So, we’ve broken down the cloud in five letters:
C, L, O, U, D.

An Explanation of the Cloud in Five Letters (CLOUD)

C – Computing. Cloud, or more formally known as “cloud computing,” is the practice of using a network of remote servers, “the cloud,” to store, manage, and/or process data rather than on a local network server or a personal computer’s hard drive. Read more >

Posted in Best Practices, BMS Partners, BMS Products, Cloud Computing, Small Cities, Technology | Tagged , , , , , , , , , , | Leave a comment

Dealing with Change: Tips for a Seamless Software Conversion

7K0A0190How many times have you heard the words, “that’s the way we’ve always done it” from a co-worker’s mouth? Most likely, a lot! So when it comes time to make a change—in assigned roles, vendors, software, or processes—it can be difficult! Especially when we’ve grown so accustomed to a certain way of doing things.

In the wise words of Socrates, “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.”

At Black Mountain Software, we understand what it means to ask a county, municipality, school or utility to change. Read more >

Posted in Best Practices, BMS Products, Cloud Computing, Office Efficiency, School Software, Technology, Utility Billing | Tagged , , , , , , , | Leave a comment

Hardware That’s Not So Hard

by: Barbara Thomas, Support Specialist and Guest Blogger for the BMS Utility Billing Team

I’m a technophobe at heart. If I even have to plug into a USB connection on my computer, my hands shake. Nonetheless, so many of us are surviving, even thriving in the workplace thanks to devices like computers and printers and digital phone lines. Consider how smartphones have changed our lifestyles and eliminated the need for maps and telephone books and such, saving space and time for us.

Thanks to technology, even more labor saving devices can be really simple to use and can enable quick and accurate data entry and free up time that can be better spent performing customer service with a smile. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, Cloud Computing, Office Efficiency, School Software, Technology, Utility Billing | Tagged , , , , , , | Leave a comment

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