Category Archives: Latest News

Be Your Own Hero: How to navigate the journey through cyber security

Imagine you’re at your desk receipting utility payments, answering phones and helping customers. It’s Friday and you’re cruising toward the weekend. With your day already half over, you leave for lunch with a smile. But when you return something is amiss.

You log back into your workstation and the screen flickers with static. A sinister winky-face emoji slowly emerges. Beneath it a “Donate Now” button flashes insistently.

You click around. Try to restart. But your entire system is locked. All you can do is click the Donate button. When you do, horns erupt from the emoji’s forehead and an evil laugh bursts from your speakers. Read more >

Posted in Best Practices, BMS Tech Tips, Cloud Computing, Latest News, Small Cities | Comments Off on Be Your Own Hero: How to navigate the journey through cyber security

Why We Are Grateful, In Eight Words for Thanksgiving

“We often take for granted the very things that most deserve gratitude.”

It’s easy to get bogged down in all that life throws at us. But fortunately, it’s even easier to be grateful. At Black Mountain Software, we are here because someone had an idea, and someone else thought it was good enough to buy. Twenty-six years later, we have a strong business with a great clientele in one of the most beautiful places in the world. And for that, today we must say, we are so grateful! Grateful for this opportunity, this industry, this location, and our customers, of course. Read more >

Posted in BMS Staff, City Clerk Cafe, Latest News | Comments Off on Why We Are Grateful, In Eight Words for Thanksgiving

USDA Allocates $4B for Grants and Low-Cost Loans

Given that we specialize in Utility Billing software and many of our clients live in small, rural areas, we are excited to report that the United States Department of Agriculture has set aside four billion dollars for grants and low-cost loans to improve rural water infrastructure.

The program aims to provide funding for drinking water systems, sewage/solid waste disposal, and storm water drainage for qualified households and businesses in eligible areas, which include most state and local government entities in towns with populations of ten thousand or less, private nonprofits, and federally-recognized Tribal organizations in rural areas.

Applications can be filled out online via the RD Apply tool or through a local USDA Rural Development state field office. Read more >

Posted in BMS Products, City Clerk Cafe, Latest News, Small Cities, Utility Billing | Comments Off on USDA Allocates $4B for Grants and Low-Cost Loans

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

Posted in Best Practices, BMS Staff, City Clerk Cafe, Latest News, Uncategorized | Comments Off on The Smile On the Other End Of the Line: Good Phone Etiquette

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