Category Archives: Uncategorized

The Smile On the Other End Of the Line: Good Phone Etiquette

Have you ever heard that a smile can be heard over the phone? We have, and we believe it to be true! And that’s why this week—Customer Service Week (which falls on the first week of October this year)—is a big deal for us.

Not only is Customer Service Week the time of year to celebrate the progress we’ve made providing quality, in-house customer service, but it’s also a time for us to reflect upon the service we provide and determine how we can improve our customer engagements.

While we realize that good customer service should describe every business/customer interaction, because so much of our support comes after the installation of our products and over the phone, we thought we’d focus on one key aspect of customer service: phone etiquette. Read more >

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The Importance of City Permitting and How BMS Can Help

Permitting is an important and necessary process for cities and towns that controls and regulates construction to ensure that all work is done according to municipal code. It can be a long and arduous process for both the applicant and the municipality, but it is necessary to sustain the economic interests, safety, and growth of any community.

Why City Permitting is Important:

  • Permitting regulates and controls construction to ensure work meets codes and city ordinances
  • Permitting helps ensure work has been done safely and inspected (if required)
  • Permitting helps enforce safety, convenience, and aesthetic standards for the city
  • Aids in establishing and maintaining property information
  • Helps enforce zoning laws
  • Permitting protects residential and commercial property value
  • Permitting helps track growth and plan for future development of land, utilities, and public services

Though this process is generally a tedious one, Black Mountain Software offers a Permitting module designed to assist and streamline your city’s efforts. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Government Accounting Standards, Small Cities, Technology, Uncategorized | Comments Off on The Importance of City Permitting and How BMS Can Help

The Importance of Continued Education

As fall approaches and children, teens and college students head back to school, consider what continued education could do for you. Even if you think an un-pursued interest of yours—interior design, writing, graphics—has nothing to do with your current work, dedicating time to learning a new skill fosters so much more than what appears on the surface. The very pursuit of knowledge can lead to improved health and overall happiness.

At Black Mountain Software, we believe in the continued effort to sharpen the brain through sustained learning. That’s why we offer a series of courses and publish educational information throughout the year to help our clients gain new skills and create understanding of topics related to technology, accounting, and human resources (check out our Event Calendar). Read more >

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“The Best Town on Earth”

There are a lot of towns that claim this title, but Upton, Wyoming, actually owns the slogan: “The best town on Earth.” With its vast wildlife population, big-town amenities and rich history, it’s no wonder this little town claims the “best town” title.

 About Upton, Wyoming

 At only 2.96 square miles and with a population of only 1,100, the people in this Wyoming town are dramatically outnumbered by the vast wildlife. Because of the many lakes and streams outside the town’s borders, there is a number of fish species that feed the dense, local wildlife population.

 For the human population, this small little town packs a lot into its tiny footprint. Read more >

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Prepping for Back to School in a Three Week Timeline

Back to School. Those three little words have the power to overwhelm almost immediately. The saying, “You eat an elephant one bite at a time” comes to mind when thinking about Back to School prep. As you and your family prepare to go from summer daze to school days, remember to do so by planning your to-do’s over the course of weeks, and not days, so you can digest that elephant one bite at a time.

A Back to School Preparation Timeline

3 weeks before school starts:

  • Begin with taking an inventory of your child’s clothing. Discard items that are too small by reselling or donating the items to charity (don’t forget to grab a receipt for end of year tax purposes!).
  • Read more >
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    Summer Lunch Ideas You Can Take to Work

    Summer Lunch-2-FinalLet’s be honest—we need fast, easy, and convenient ideas for work meals in summer to prevent us from unhealthy snacking and eating out. Finding healthy ideas can be easier said than done. A good recipe that takes only 5 to 20 minutes to prepare can help stimulate your appetite, mind, and taste buds while preparing you to take on the daily grind with a new, food-induced enthusiasm.

    BuzzFeed Recipes

    BuzzFeed is great for lists upon lists of anything, but most especially, recipe ideas! Here are a few to get you started:

    Read more >
    Posted in Best Practices, City Clerk Cafe, Office Efficiency, Uncategorized | Comments Off on Summer Lunch Ideas You Can Take to Work

    Tips to Get You and Your Vehicle Road Ready for Summer Travelling

    Road Trip Check ListSummer is here! And for many of us, this means piling our families into the car and setting out to explore new destinations or a favorite location. Maybe you plan to go camping, attend a family reunion beachside, or just want to get out of town for a few days. When planning when and where, consider the shape and condition of your family vehicle before hitting the road.

    Before you travel hundreds of miles, get your vehicle maintenance up to date, and follow this quick checklist to put your mind at ease while you drive.

    • Get your vehicle serviced
    If your car is due for an oil change in a couple hundred miles, get it changed before leaving on your trip. Read more >

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    Prepping Your Office For a Vacation or Leave of Absence

    Prep office for vacation-rev01
    How do you truly vacate on a vacation? Well, that’s pretty hard to do if you are sitting on a sandy beach asking yourself, “Did I follow-up with Barb on that vendor agreement?” or, “Did I forget to set an out of office email reply?”

    Properly preparing your office for a vacation or leave of absence not only helps you relax while on vacation, it can help you avoid unnecessary stress upon your return. These six tips for preparing your office for your departure will help you say Bon Voyage in the most stress-free way possible.

    Six Tips for Prepping Your Office For Vacation or Leave

    Break Your Schedule Down. Read more >

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    Communicating in the Office

    Office-Communication
    A recent recap of a friend’s management training experience inspired me to look into what has changed over a generation in how we communicate in the office and remotely to our customers.

    The written word has been given a much better ride since electronic advancements came on the scene. Who remembers when words were spoken by a person of authority into a dictating machine and transcribed via typewriter by a clerical assistant? Who remembers carbon paper and correction fluid, or when Spellcheck was provided by a bound dictionary, or when female professionals were advised not to do their own typing?

    Transitional electronics entered the scene around fifty years ago, when a computer occupied a room of its own. Read more >

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    Five Efficiency Hacks for Over-Worked Clerks

    Some days you want to pull your hair out. Some days you may have put on an entire wardrobe of “hats” to wear in your job. And some days you may gaze at that tropical island themed wallpaper on your desktop and fall into a relaxing daydream of a place far from your office–and that’s ok! It happens to us all.

    It’s at these moments when our eyes are tired, we have a headache, and we can’t remember what exactly we were doing two minutes before that we say to ourselves, “How can I make this better?”

    That’s the first step towards efficiency salvation at work. Read more >

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