Category Archives: Utility Billing

What To Do If You’re Getting the Paperless Pushback

Paperless Pushback-rev02The idea of going paperless is pretty revolutionary. It cuts down on waste, saves trees, is easier to organize, is easier to find, and creates a searchable document. It has been a topic of much discussion on our LinkedIn Group, The City Clerk Café, which is flooded with tips for successful implementation. So, why then, is there still pushback on going the paperless route?

Change takes time, and generations of individuals who have been working with paper for 10, 20, 30, even 40 years have a hard time exchanging a physical piece of paper for a virtual document. In addition, the prep work of scanning, storing, and organizing paperless information can be overwhelming to some. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Government Accounting Standards, Office Efficiency, School Software, Small Cities, Technology, Utility Billing | Comments Off on What To Do If You’re Getting the Paperless Pushback

Benefits of Going Paperless with a Tablet

a storage room with Computer Network hub

Tablets are quickly becoming every city administrator and office superstar’s favorite way to keep it all together in the office, abroad, and at conferences. You can keep all of your files in one place and the best part—it’s all portable! Since there’s been a lot of chatter about the benefits of going paperless with a tablet in our LinkedIn Group, City Clerk Café, we thought we would share these reasons to go paperless with you.

Five Benefits of Going Paperless

1. Cuts back on paper waste
Not only does cutting back on paper waste benefit you because all of your files can be found in one place instead of scattered throughout various file folders, but it cuts back on the amount of paper you’re using in general. Read more >

Posted in Best Practices, BMS Tech Tips, City Clerk Cafe, Government Accounting Standards, Office Efficiency, School Software, Small Cities, Technology, Utility Billing | Comments Off on Benefits of Going Paperless with a Tablet

The Problem With Cyber Security Hacks Is…Humans

When selecting a technology provider, cyber security features and protocols are at the top of agencies’ considerations. But, as we described in an earlier article “Utilities are Vulnerable to Cyber Security Breaches Too!” https://www.blackmountainsoftware.com/2016/06/17/utilities-are-vulnerable-to-cyber-security-breaches-too/. But what is not often considered is the effect users of the technology have on cyber security.

“Sometimes a clearly defined error is the only way to discover the truth,” Benjamin D. Wiker.

More government agencies and users are finding this lesson out the hard way. Despite their aggressive security features, there is one common denominator in security breaches that can’t be managed by great software: users. Read more >

Posted in Best Practices, BMS Tech Tips, City Clerk Cafe, Office Efficiency, School Software, Small Cities, Technology, Utility Billing | Comments Off on The Problem With Cyber Security Hacks Is…Humans

Utilities Are Vulnerable to Cyber Security Breaches, Too!

Data Breach Unsecured Warning Sign ConceptIf you are one of the 56 million people who have suffered a breach to their credit records, credit card number, debit records, tax returns or other types of identity theft, then the idea of a data security breach is not very foreign to you. All sorts of data—not just retailer and tax data—is subject to cyber security hacks and breaches. Vulnerabilities to other lesser-considered systems that store delicate information (social security numbers and payment accounting information) such as utilities are becoming the new victims of data breaches.

In fact, these information breaches are happening all over the US: by a dishonest employee at a water sewer department in Southern California, from the stolen laptop of a utility worker at a North Carolina water department and by a contractor working at a Massachusetts water and sewer commission who lost a company hard drive. Read more >

Posted in Best Practices, BMS Products, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, Small Cities, Technology, Utility Billing | Comments Off on Utilities Are Vulnerable to Cyber Security Breaches, Too!

Is It Time to Upgrade Your Technology?

Technology-Art
When determining technology needs and upgrades, many important questions should be considered: Is this the right time to consider a change? How will this affect the agency’s daily workload? When should we do it? Is this right for our organization?

Changing software or technology can be a big deal. Despite what some vendors might say, it’s a significant change that requires a well-thought out plan and good decision-making that will lead to a beneficial long-term solution.

Five Key Questions to Ask Before Upgrading Your Agency’s Technology

  • How Much Will It Cost and Do We Have the Funds to Support an Upgrade?
  • Read more >
    Posted in Accounting Basics, Best Practices, BMS Tech Tips, City Clerk Cafe, Cloud Computing, Office Efficiency, School Software, Small Cities, Technology, Utility Billing | Comments Off on Is It Time to Upgrade Your Technology?

    Tax Forms and More for Happier Clients

    Signed, Sealed, Delivered—Easier, More Convenient and Faster.

    F2014-10-03O-Naorms, forms everywhere! There’s 1099’s, W2’s, 1095’s, and utility bills to boot! And now, you can get them all and much more from one reliable, trusted supplier.

    Our most recent and successful business partnership is with Rocky Mountain Print Solutions (RMPS). They produce and deliver BMS-formatted forms that integrate perfectly with Black Mountain Software to ensure your form printing is accurate and improves your mailing success.

    And, do you make yet another supplier call for printer ink? Now you don’t have to. If your printer ink is running dry from printing all those required forms, consider consolidating your form and printer supply needs with RMPS. Read more >

    Posted in Accounting Basics, Best Practices, BMS Partners, BMS Products, Government Accounting Standards, Office Efficiency, School Software, Small Cities, Utility Billing | Comments Off on Tax Forms and More for Happier Clients

    Spring Clean Your Software and Systems

    T2014-10-03O-Nahere’s nothing like a good spring cleaning to help sharpen your tools and remove the dust and clutter, but one thing we often don’t think about spring cleaning is our computer system and software.

    Early spring is the perfect time (before finalizing budgets) to seriously evaluate your software needs and tools and determine what is or isn’t working for your agency. So put down your feather duster, and instead think outside your cubicle of how you can spring clean your processes.

    Spring cleaning your software means: 

    • Assessing your software and storage needs now and for the future
    • Setting aside budget for growing software needs
    • Sharpening your software tools and evaluating if there are any new add-ons or features you would like to integrate
    • Upgrading your version of software
    • Upgrading your storage needs
    • Identifying tools that will help you do your job better
    • Investigating other options for software that better suits your agency

    First, every agency should evaluate and assess what their future needs are and if the current software is meeting those needs. Read more >

    Posted in Best Practices, BMS Tech Tips, City Clerk Cafe, Government Accounting Standards, Office Efficiency, Small Cities, Uncategorized, Utility Billing | Tagged , , | Comments Off on Spring Clean Your Software and Systems

    City of Lava Hot Springs Switches from DOS to BMS

    From D-O-S to B-M-S

    We are excited to feature one of our newest clients, Lava Hot Springs, Idaho, in our small town stories this month. This is possibly one of the most unique places we have ever featured.

    About Lava Hot Springs, Idaho

    Lava Hot Springs, located in Bannock County, has a few things that make it unique. Besides the fact that it has 102-degree water surrounding the 455-acre town, it also claims to be an “odor-free” natural hot spring! Just imagine, soaking in warm, mineral-rich water as you take in the surrounding beauty with a deep, detoxifying breath that smells of…nothing! Read more >

    Posted in BMS Products, City Clerk Cafe, Customer Spotlight, Small Cities, Technology, Utility Billing | Tagged | Comments Off on City of Lava Hot Springs Switches from DOS to BMS

    EOY Financial Statements

    Common Mistakes on EOY Financial Statements

    A2014-10-03O-Nas if the beginning of the new year—with all its accruals, deferred assets, and budget comparisons—wasn’t a big enough bugger, those in charge of end-of- year financial statements have one more obstacle in their year-end reporting: examining the financial reports for accuracy.

    Thoroughly reviewing end-of-year reports to ensure accuracy and accountability is vital. With so many items and numbers to look at, that can be an overwhelming task, so we’ve compiled a list of the most common mistakes found on financial statements.

    Common Mistakes on End-of-Year Financial Statements and Reports

    Overlooking Expense Line Items. Read more >

    Posted in Accounting Basics, Best Practices, BMS Products, Government Accounting Standards, Office Efficiency, School Software, Technology, Utility Billing | Tagged , , , , , , , | Comments Off on EOY Financial Statements

    Dealing with Change: Tips for a Seamless Software Conversion

    7K0A0190How many times have you heard the words, “that’s the way we’ve always done it” from a co-worker’s mouth? Most likely, a lot! So when it comes time to make a change—in assigned roles, vendors, software, or processes—it can be difficult! Especially when we’ve grown so accustomed to a certain way of doing things.

    In the wise words of Socrates, “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.”

    At Black Mountain Software, we understand what it means to ask a county, municipality, school or utility to change. Read more >

    Posted in Best Practices, BMS Products, BMS Staff, Cloud Computing, Office Efficiency, School Software, Small Cities, Technology, Utility Billing | Tagged , , , , , , , | Comments Off on Dealing with Change: Tips for a Seamless Software Conversion

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