Heather has done a little bit of everything here at Black Mountain Software, from writing manuals to customer support and learning just enough about programming to be dangerous. After working as the Support Manager for several years, she served as Black Mountain’s head of Sales for five years before being named COO in 2013. The beginning of 2016 brought another change when Heather was promoted to President of Black Mountain Software. While she used to spend weeks at a time on the road doing software installs, training, user meetings, conferences, and client visits, Heather can now be found in her office accessible to all, overseeing the projects, operations, and success of BMS.