Printable BMS FAQs PDF

Q.  Where are you located?

A.  We operate out of our headquarters in Polson, Montana.

Q.  Who are your clients?

A.  We primarily serve local government organizations: Municipalities (cities, towns, villages, townships, boroughs, etc.), Counties, Schools, Utility Districts, Community Service Districts, Fire Districts, Airport Authorities, and other Special Districts.

Q.  How long have you been in business?

A.  Since 1988 – more than 30 years

Q.  What are your hours for Service and Support?

A.  7:00 a.m. to 5:30 p.m. Mountain Time, Monday – Friday.  Download our helpful Support Contact Guide for more information.

Q.  How many clients do you have?

A.  We serve more than 600 clients in 24 states.

Q.  Are your products integrated?

A.  Yes, our products are fully integrated to eliminate duplicate data entry.

Q.  What are your most common applications?

A.  Utility Billing, Accounting, Cash Receipting, and Payroll

Q.  How many products do you sell?

A.  We sell, maintain, and support 21 core and specialty products plus 30 add-on modules.

Q.  How do your clients access Black Mountain Software products?

A.  Our software is accessed via the BMS Cloud. It provides automated database maintenance, including reindexing and software updates, nightly data backups, improved speed and performance, and the ability to access data from anywhere there is internet connection.

Q.  Can we contact your clients?

A.  Absolutely!  We value our clients, hold their opinion in the highest regard, and believe this is the best testament to the high standards we hold for our client service.

Q.  How many employees do you have?

A.  52 employees:

Admin = 5
Engineering = 16
Sales, Marketing, & Documentation = 4
Installation, Training, & Support = 27