Utility Billing

Our easy utility billing system works for you, making your life better.

  • Easily create utility bills
  • Accurately maintain customer history and information
  • Automated Meter Reading processing
  • Powerful, organized, built-in reporting

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A utility billing system that’s simple and flexible

Black Mountain Software’s Utility Billing system helps automate and simplify any utility department’s workflow. It manages billing for metered services such as water and sewer. It is flexible enough to handle nearly any type of rate structure and provides flexible billing cycle options. Additional time-saving modules are also available that can increase efficiency. Whether you are updating important information or looking up the status of an account, Black Mountain’s Utility Billing system gives you the flexibility and control you need.

It doesn’t matter if your customer management requirements are simple or complex – it’s always nice to know the functions that you need are available in your software. Utility Billing includes everything from the most basic customer information to the most complex rate structures made simple. Is your customer a commercial or residential account, and what type? Do you maintain subdivision or legal description, and do you track location by region, GEO code, county, or GIS/GPS? Do you have customers on LIEAP? Do you know when services were turned on or off? How about credit ratings and references? Our Utility Billing system contains all of these features and many more.

Do you print your utility bills in-house or do you outsource them for printing and mailing? Either way, our automated utility billing system makes the job fast with our convenient step-by-step wizards. Our system includes lightning-fast meter reading entry. Additionally, you may elect to use the optional Automated Meter Reading Interface to eliminate manual entry altogether. From there, the Billing Wizard helps you do the rest by accessing the system information to create the right bills for the right customers. Again, optional modules such as ACH and Email Bills are available to save on postage, paper and resource use as well as help you accept payments electronically.

Show Utility Billing Features
  • Supports metered water and sewer services, as well as compound meters
  • Supports all types of flat rate services including garbage, solid waste, fees, surcharges, and others
  • Handle any type of rate structure including flat, single-step, multiple-step, percentages, and more
  • Easily manage cycle or section billing for a large customer base by breaking it into sections to control billing cycles and smooth workflow
  • Easily manage all processes related to applying and collecting penalties for delinquent accounts
  • Maintain service address & names/ addresses of customers, owners, and residents
  • Maintain legal information related to each account consisting of subdivision, block, lot, township, range, section, and more
  • Output data for use by external Geographic Information Systems (GIS), including user-entered latitude and longitude of service addresses and related key account information
  • Search and access record by account number, route sequence, service address, customer, owner or resident name or address, legal information, meter ID, phone numbers, social security number, bank account number, and others (all with incremental search)
  • Automate meter processes including meter change-outs, roll-overs, estimation, averages, re-reads, and more
  • Optimize processing of the most common types of activities (billing, creating and finalizing accounts, applying penalties, estimating meter readings, meter change outs and more)
  • Prints groups of reports simultaneously using wizards and special functions
  • Integrate internal access to the mail-merge features of Microsoft Word for seamless production of past due notices, disconnection notices, and more
  • Print laser postcards or full-page bills in sorted order
  • Process security deposits, interest and apply to final bills
  • Supports Budget Billing – rolling averages updated monthly on the fly


There are literally hundreds of reports that help you share information with others and manage and maintain accurate records. Plus, favorite reports can be saved for easy access. Whether you need reports on customers, history, charges, security deposits, payments, or transactions, Black Mountain’s Utility Billing has numerous options at your fingertips. Letters, forms, notices and more can be customized and generated using our Microsoft Word Merge interface. As in all of Black Mountain Software report functions, Utility Billing system reports may be printed to paper, viewed on the monitor, emailed directly or can be produced as one of a number of different files, such as a PDF.

Show Reports
Summary, History, and Balance Reports

  • Accounts Receivable Summary
  • Summary Billings
  • Receipts
  • Adjustments
  • Security Deposits
  • Deferral Journals
  • Usage and Billing Summaries
  • Current Balance Summaries
  • Collections
  • Adjustments
  • Billings
  • Deferral Histories
  • Water Loss

Detail Reports

  • Accounting
  • Special/Fixed Charges
  • Accounts Receivable
  • Billings
  • Collections
  • Adjustments
  • Penalties
  • More
Meter Reports

  • Water
  • Multi-Meters
  • Exceptions
  • Detailed Readings and Usages
  • Worksheets
  • Stopped Meters
  • Averages
  • More

Customer Reports

  • Names and Addresses
  • Telephone Numbers
  • Financial Transactions
  • Tenant Waiting Lists
  • Security Deposits
  • More

Code Listings

  • Services
  • Rate Codes
  • User Types
  • Meter Sizes
  • More


Standard Forms and Notices

  • Billing
  • Past Due
  • Disconnection
  • Balance Remaining
  • Meter Book Labels and Pages
  • More

Microsoft Word Merge and User-Designed Form Letters

  • Past Due Notices
  • Disconnection Notices
  • Balance Remaining Letters
  • More

Region and Sub-Region Reports (segregated by user-defined regions and sub-regions)

Past Due Reports, Notices and Shut-Off Lists (detailed and selective)

View Utility Billing PDF

What Our Customers Are Saying:

Everything ties out perfectly now. You have no idea how much I appreciate the good support.

Alan S.–Accountant, North Dakota

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