How many times have you heard the words, “that’s the way we’ve always done it” from a co-worker’s mouth? Most likely, a lot! So when it comes time to make a change—in assigned roles, vendors, software, or processes—it can be difficult! Especially when we’ve grown so accustomed to a certain way of doing things.
In the wise words of Socrates, “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.”
At Black Mountain Software, we understand what it means to ask a county, municipality, school or utility to change. Read more >
I’m a technophobe at heart. If I even have to plug into a USB connection on my computer, my hands shake. Nonetheless, so many of us are surviving, even thriving in the workplace thanks to devices like computers and printers and digital phone lines. Consider how smartphones have changed our lifestyles and eliminated the need for maps and telephone books and such, saving space and time for us.
When that utility bill comes to a customer’s mailbox, it looks so simple: usage, charges, balance and due date. Perhaps it contains a message about upcoming events or holiday service schedules. But does the customer ever visualize the person who produced and touched the document they now behold?
GET A QUOTE | CALL 800.353.8829