Tag Archives: BMS Utility Billing

All About: Utility Security Deposits and Credit Policies

Whenever town councils decide to take a fresh look at policies they have in place, one of the things they might look at is utility receivables. Upon closer look, if utility receivables are inflated due to security deposits on accounts, a revamp of security deposit requirements may be considered. The Federal Trade Commission (FTC) along with various state agencies set specific guidelines for utility billing operations, including the management of security deposits. Remember to research these guidelines prior to making final decisions regarding changes to security deposit policies.

Ways to Protect Loss of Receivables in Utility Billing

Require a Security Deposit, and/or Letter of Guarantee. Read more >

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All About: Billing Calendars

calendar-27077_640 copyWhen it comes to paydays and money availability, there is no such thing as a “typical” utility customer. Some customers receive their entire month’s income all at one time. Some are paid weekly. Others may rely on regular, but random paydays throughout the month. The best a utility can do is time bills consistently so the customer can anticipate, and budget, for their billings. Customers appreciate their services being reliable, and on a reliable billing schedule.

30-Day Billing Cycle

In one of the Black Mountain Software mini-training sessions, we review our recommended Utility Billing Calendar for folks who bill monthly. The best-case scenario for a utility biller is a system based on an end-of-month billing cycle. Read more >

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Utility Billing Software Enhancements: Autopay, Email, and Paperless Billing

English: email envelopeAny more, few of us remember the days of typewriters, carbon paper, and hand-written bills. As we continue to embrace technology, even those who grew up in the days of massive paper files can find ways to execute their very own Paper Reduction Act.

Monthly billings don’t come without mixed feelings at the offices of most Black Mountain Software Utility Billing clients. It’s what they do, and it makes their world turn, but it can be so much work with most municipal utility billing systems: print the bills, sort the bills, and stuff them in envelopes. Then there’s the postage and the post office, and their job doesn’t stop there! Read more >

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