Tag Archives: community

The Dreaded Rate Increase – How Can Your Team Better Deal With Customer Fallout?

As the two most dreaded words for a utility billing professional, “rate increase” stands as a polarizing and frustrating situation for both the customers and the front-line city workers. With the changing economy, our cities, towns, and municipalities face the struggle to provide the most affordable services to the public, while also maintaining the best equipment, standards and practices. However, we also must realize that, despite economic recovery, many of our customers still feel misplaced resentment toward any entity that they perceive as adding to the conundrum of their rapidly decreasing take-home pay. While rate increases are inevitable for long-term service quality, your team also needs an action plan to best address customer concerns and frustrations. Read more >

Posted in Small Cities, Uncategorized, Utility Billing | Tagged , , , , , , , , , , | Leave a comment

Small Towns and City Clerks—The Unique Challenges You Face When Everybody Knows Everybody

We’ve all heard the saying that life is just different in a small town. It seems to move at a more leisurely pace, and places emphasis on the community as a whole. Everyone knows everyone, and even everyday business interactions are peppered with social connections. These qualities are what give small towns their charm.

For city clerks, however, managing their duties within a smaller community sometimes comes with a unique set of challenges. Here are the common high-maintenance customers you may see throughout your week:

  • The “My Way” Customer—These are those tough residents who never seem to pay on time, always question their bills, and generally make you feel like you are pulling teeth with every interaction.
Read more >
Posted in Office Efficiency, Small Cities, Uncategorized | Tagged , , , , , , | Leave a comment

Black Mountain Software Teams Up to Clean Up! Green Up!

In conjunction with the Polson Chamber of Commerce and The Beautification Committee of Envision Polson, Black Mountain Software contributed to the annual Clean Up! Green Up! event on Friday, April 24.

The first step to having a beautiful, welcoming community that we are all proud of is to have it trash free. Black Mountain Software ‘Green Team’ volunteers spent their Friday evening picking up trash along a two mile stretch of the Polson walking path from O’Reilly Auto Parts to Mission Valley Auto.

Both Black Mountain Software offices are located in beautiful, picturesque Montana regions. Conserving, reusing, recycling, and being mindful of our environment and planet are everyday practices at Black Mountain Software. Read more >

Posted in BMS Events, BMS Partners, BMS Staff, Small Cities | Tagged , , , , , | Leave a comment

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