Tag Archives: Customer Support

Use Your Head(set) and Avoid a Pain in the Neck

By: Julia Caro, Utility Billing Support Team Lead

Are you using a telephone headset on the job? Why and what kind?

Davin Blixt, Utility Billing Support Specialist, uses a cool over the ear wireless earpiece. With the number of calls he takes each day a regular telephone handset would definitely cause neck strain.

But beyond the mere ergonomics of it, there are many advantages headsets, for example, headsets allow Davin and other Utility Billing team members to immediately open up client files and computer tabs while on client calls.  Using a handheld phone while trying to do this would not only be difficult, but it would decrease efficiency, slow down the process, and decrease customer service.  Because we believe investing in equipment will help increase the overall customer service experience, we encourage our staff to use efficiency-increasing equipment such as headsets. Read more >

Posted in BMS Staff, City Clerk Cafe, Office Efficiency, Utility Billing | Tagged , , , , , | Comments Off on Use Your Head(set) and Avoid a Pain in the Neck

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