We love customer service! We love working with clients, and getting to know them throughout the integration process. In honor of Customer Service Week, we thought we would publish our thoughts on what makes good customer service.
No matter what your job or industry, there are always moments when we need to put on our customer service hats. That’s why these principles apply to everyone, no matter what product or service they deliver, and how often they interface with customers!
Keys to Good Customer Service in Eight Letters
C – Confidence. Being well-trained and knowledgeable, offering immediate answers, and having the ability and permission to deal with the issue at hand all creates a confidence with the customer that will keep them coming back. Read more >
Privacy and security are hot-button words right now. We’ve seen endless media reports of retail data breaches, hacking, and identity theft. As a result, the public places an increasing importance on the safety and security of their personal information. At BMS, we understand the challenges our clients face when it comes to creating and maintaining adequate security measures. We also know that sometimes, these measures become out-of-date or inadequate to meet new dangers. We encourage all of our clients to periodically assess their security protocols so that they feel confident that they are best serving their own customers. Here are some tips to consider for both physical and electronic data:
s the two most dreaded words for a utility billing professional, “rate increase” stands as a polarizing and frustrating situation for both the customers and the front-line city workers. With the changing economy, our cities, towns, and municipalities face the struggle to provide the most affordable services to the public, while also maintaining the best equipment, standards and practices. However, we also must realize that, despite economic recovery, many of our customers still feel misplaced resentment toward any entity that they perceive as adding to the conundrum of their rapidly decreasing take-home pay. While rate increases are inevitable for long-term service quality, your team also needs an action plan to best address customer concerns and frustrations. 
“Our neighbors are friends, and strangers soon become neighbors, as our friendly people are our number one asset” — Donalsonville Chamber of Commerce website.
Bleary eyed, showered, shaved, and dressed, my double-knotted shoes are ready to venture out on the Northwestern Montana loop. Had I started with Libby instead of Superior, you could imagine me as a Montana stock car road warrior: antlered helmet, fur-covered fish in the back of my pickup, always turning left, and making multiple pit stops until I end back home. 
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