Tag Archives: Interactive voice response

Why are companies migrating to IVR systems?

What’s hot? Interactive Voice Response. What’s not? Automated Telephoning Programs.

Noticeably nearing extinction in 2012 is the use of Automated Telephoning Programs (ATP’s).  These programs, which often require special hardware, a dedicated phone line, and costly setup and maintenance, are being replaced by something much simpler, interactive, and more cost-effective: Interactive Voice Response (IVR).

Why should I consider an IVR system?

It’s a fact of our lives and jobs: technology changes and we change with it—usually for the better!  Today’s customers expect more from the companies they work with: shorter wait times, 24/7 payment processing, and access to their account(s) on-demand. Read more >

Posted in BMS Products, BMS Tech Tips, Technology | Tagged , , , , , | 1 Comment

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