Tag Archives: Software Vendor

8 Factors to Consider When Evaluating Software Vendors

All software vendors are not equal, and it’s not just price that differentiates vendors.  While the differences may not seem readily apparent, the quality of the relationship between client and vendor relies heavily on the subtleties of the software.

Careful selection of a software vendor should take into consideration these factors: product quality, efficiency, usability, error correction, client support, service, on-site installation, and enhancements.

Although a decision about which vendor and products to select takes weeks or sometimes months, the result of that decision may affect your operation for many years to come. A poor choice may result in dissatisfaction, frustration, and poor support for the life of the software.  Read more >

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Why are companies migrating to IVR systems?

What’s hot? Interactive Voice Response. What’s not? Automated Telephoning Programs.

Noticeably nearing extinction in 2012 is the use of Automated Telephoning Programs (ATP’s).  These programs, which often require special hardware, a dedicated phone line, and costly setup and maintenance, are being replaced by something much simpler, interactive, and more cost-effective: Interactive Voice Response (IVR).

Why should I consider an IVR system?

It’s a fact of our lives and jobs: technology changes and we change with it—usually for the better!  Today’s customers expect more from the companies they work with: shorter wait times, 24/7 payment processing, and access to their account(s) on-demand. Read more >

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