Tag Archives: Turnover (employment)

Keys to High Employee Retention and Job Satisfaction

What’s the big deal about employee retention? Though it’s hard to project the exact numbers, it is estimated that employee turnover costs employers anywhere from tens of thousands of dollars to 1.5 to two times the employee’s annual salary in direct and indirect costs. Some of the costs associated with the loss of an employee include:

  • Cost of hiring a new person
  • Time cost and direct cost of training a new employee and getting them up to full capacity
  • Loss of productivity
  • Lower employee morale
  • Lower customer service
  • More errors

After recently celebrating the 20 year anniversaries of Jayne Devlin, BMS Accounting Installation Manager, and Stacy Violett, BMS Utility Billing Software Development Lead,  we thought, “what better time to talk about retention than now?”

What does it take to hire and retain quality employees? Read more >

Posted in Best Practices, BMS Events, BMS Partners, BMS Products, BMS Staff, Utility Billing | Tagged , , , , , , , | Leave a comment

Lifelong learning: The benefits and the how-to

Coffee Shop, Learning Resource Centre, Edge Hi...

A schoolteacher of mine used to say, “Give a man a fish, feed him for a day.  Teach a man to fish, feed him for a lifetime.”  Isn’t that so true?  Doesn’t learning ultimately always benefit over having someone do it for you?  Of course it does!  Why?

  • Learning helps us understand.
  • Learning keeps us sharp.
  • Learning makes us an asset at work.
  • Learning keeps us young and up to date on our ever-changing world.
  • Learning builds credibility.
  • Learning makes us enjoyable to work with.
  • An article in Government Technology outlined five ways to keep learning.    With so many options for learning—online, webinars, seminars, in a classroom, community programs, conferences, professional organizations, social media—there are ways for just about any one to expand their learning opportunities, but here are few suggestions:

    1.

    Read more >
    Posted in City Clerk Cafe | Tagged , , , , , | Leave a comment

    The Parallel Between Retraining and the Telephone Game

    by Wayne Carriere, President of Black Mountain Software

    Telephone modele U43-MGR Lyon-IMG 9923

    Have you ever seen this demonstration? Half a dozen or more people are selected at random from an audience, then seated next to each other in a row of chairs onstage.  The host then whispers a message to the person sitting on one end of the row.  That person then whispers what they believe they heard to the next person, and so on down the row, until the last person has heard the message.

    The surprising outcome is the message heard at the end is completely different than the original message.  It’s called the “telephone” game, and it’s often used to demonstrate a point: each person emphasizes what they grasp as important, and that distorts the message. Read more >

    Posted in BMS Products | Tagged , , , , | Leave a comment

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