Tag Archives: Utility Billing Rate Increases

The Dreaded Rate Increase – How Can Your Team Better Deal With Customer Fallout?

As the two most dreaded words for a utility billing professional, “rate increase” stands as a polarizing and frustrating situation for both the customers and the front-line city workers. With the changing economy, our cities, towns, and municipalities face the struggle to provide the most affordable services to the public, while also maintaining the best equipment, standards and practices. However, we also must realize that, despite economic recovery, many of our customers still feel misplaced resentment toward any entity that they perceive as adding to the conundrum of their rapidly decreasing take-home pay. While rate increases are inevitable for long-term service quality, your team also needs an action plan to best address customer concerns and frustrations. Read more >

Posted in Best Practices, City Clerk Cafe, Small Cities, Utility Billing | Tagged , , , , , , , , , , | Comments Off on The Dreaded Rate Increase – How Can Your Team Better Deal With Customer Fallout?

Stay Connected with Black Mountain Software

If you sign up for Black Mountain Software emails, about 4 times per year you will receive a special email designed for organizations like yours that are not already Black Mountain customers. We won’t clutter your inbox, and we will provide information relevant and helpful to you. And don’t worry, your email address is never sold or given out to third parties.

Select the Email Updates You'd Like to Receive:

Other Ways to Stay Connected:

Subscribe to the Blog Subscribe to City Clerk Cafe Connect with LinkedIn
Follow on Facebook Follow on Twitter Connect on YouTube